Customer feedback is an important part of all business transactions irrespective of the scale, size, or industry of the said deed. Traditionally customer feedback is discussed only in a customer-centric manner, whereas B2B transactions are thought to place little importance on feedback and delivery. However, contrary to popular belief, customer feedback is just as important in B2B transactions as it is in B2C ones, and given below are four ways that prove so:
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1. It helps Increase Customer Satisfaction
Since collecting customer feedback and putting it into practice makes a customer feel heard, it ultimately contributes to increasing customer satisfaction for existing customers. If the practice of gaining B2B Customer Feedback is backed by remedial measures that address all negative concerns, managers can ensure heightened customer satisfaction for future consumers, as well as they may have little or nothing to complain about to feel discomfort about. Finally, by taking customer feedback into account, companies can update product information accordingly to address how their newer versions are updated for bugs and fixes, and that too adds to the overall customer satisfaction.
2. It Helps In Product Development
The customer is always right and by taking into account their feedback, managers can invest in product development and upgradation activities. Instead of performing pricey research and development, companies can rely on sophisticated mechanisms to collect customer feedback to produce new product and service development ideas. Not only does this process guarantee that they would get the job done right the first time around, but it also guarantees that a customer is ready for your new and improved products whenever they are introduced to the market.
3. It Helps In Gaining New Customers
Businesses can gain new customers by collecting feedback from existing B2B customers and uploading those testimonials on their websites. Many websites run automated portals for the collection and display of customer feedback under their product or service log, and potential customers can go through these reviews while shopping for their relevant needs. In addition to proudly displaying positive reviews, companies can also choose to display negative reviews along with the remedial measures they took to satisfy that particular customer and his/her complaint.
4. It Helps Make Informed Business Decisions
All business decisions should be backed by relevant business insight, and there isn’t a better way to gain this insight than through individuals who are actively using a company’s products and services. By analyzing their customer feedback, managers can gain insight into exactly what their business offering lacks in terms of product delivery, service delivery, access, convenience, and branding, and incorporate those insights into data-backed business decisions.
Conclusion
The points mentioned above nicely summarize the importance of gaining customer feedback in B2B transactions. Not only does customer feedback help businesses make informed business decisions backed by customer input, but it also helps them in product development and product improvement. Businesses can improve their rates of customer satisfaction and can use positive feedback to garner new customers.
Your Site Has Been Hacked
PLEASE FORWARD THiS EMAiL TO SOMEONE iN YOUR COMPANY WHO iS ALLOWED TO MAKE iMPORTANT DECiSiONS!
We have hacked your website codehabitude.com and extracted your databases.
How did this happen?
Our team has found a vulnerability within your site that we were able to exploit. After finding the vulnerability we were able to get your database credentials and extract your entire database and move the information to an offshore server.
What does this mean?
We will systematically go through a series of steps of totally damaging your reputation. First your database will be leaked or sold to the highest bidder which they will use with whatever their intentions are. Next if there are e-mails found they will be e-mailed that their information has been sold or leaked and your site codehabitude.com was at fault thusly damaging your reputation and having angry customers/associates with whatever angry customers/associates do. Lastly any links that you have indexed in the search engines will be de-indexed based off of blackhat techniques that we used in the past to de-index our targets.
How do i stop this?
We are willing to refrain from going through with these actions for a small fee. The amount: $3500 (0.15 BTC)
The Address Part 1: bc1qz0hwyvdrq5xvfwcm9
The Address Part 2: m5eg7kjktvsux4r058v6g
So, you have to manually copy + paste Part1 and Part2 in one string made of 42 characters with no space between parts that start with “b” and end with “g” is, the actually address where you should send the payment. Once you have paid we will automatically get informed that it was your payment. Please note that you have to make payment within 72 hours after seeing this message or the database leak, e-mails dispatched, and de-index of your site WiLL start!
How do i get Bitcoins?
You can easily buy bitcoins via several websites or even offline from a Bitcoin-ATM.
What if i don’t pay?
if you decide not to pay, we will start the attack at the indicated date and uphold it until you do, there’s no counter measure to this, you will only end up wasting more money trying to find a solution. We will completely destroy your reputation amongst google and your customers.
This is not a hoax, do not reply to this email, don’t try to reason or negotiate, we will not read any replies. Once you have paid we will stop what we were doing and you will never hear from us again!
Please note that Bitcoin is anonymous and no one will find out that you have complied. Finally don’t reply as this email is unmonitored.
We are a group of highly qualified ethical hackers who scan tens of thousands of sites every day for critical vulnerabilities and patch them for a small fee.
On your site codehabitude.com – we have discovered 5 critical vulnerabilities, each of which can give attackers full access to your site, databases and the server as a whole.
Pay $3000 (0.15 BTC) by visiting this site where you will be able to copy our bitcoin (btc) address or scan the QR code with your device https://www.blockchain.com/explorer/addresses/btc/3P7GJYKiaABKhAhYysGr3NBfyFvcTGYJgF
And after payment within 12 hours we will fix all the vulnerabilities on your site and you can sleep peacefully without worrying about the safety of your site and server.
If we are hired by well-known corporations, then we charge from $50000 for our services, so you are lucky that we offer you the same service for $3000 (0.15 BTC)
We have hacked your website codehabitude.com and extracted your databases. This was due to the security holes you had in your your site/server which have gained us remote control of pretty much everything that was on the server.
Our team is mostly interested in customer, administrative, and employee information which we have extracted through your databases once we got remote control over the server. It still needs to be sorted out but it will be well-organized once finished. First, we will be going through the emails/sms information and contacting the recipient how you held in disregard about their information being exposed to a hacking group when you could have stopped it. This would be detrimental to your personal image with these relationships with these people. Lastly, now that we have information not only will we be monetizing off it with our methods but made public or sold to other people that will do whatever they wish with the information also after we are done.
Now you can put a stop to this by paying a $3000 fee (0.11 BTC) in bitcoin to the address 33c4bLUGmfEaUvpTYttGYhdgQYhLdH7sVU We will be notified of payment which we will then delete the information we have obtained, patch the hole in the site/server which we got in and remove you from any future targeting in the future. You have 72 hours in doing so after viewing this message or the series of steps will commence. You can obtain bitcoin through such services such as paxful.com or do a search on bing.com
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