IT security has been a major topic for businesses for quite a while and is still a hot topic. However, since the IT security team in the corporate IT Security group is frequently separated with those on the IT service administration team what do IT service and help specialists be aware of about IT security? Particularly in light of the pandemic that has hit the world, the amount of IT security incidents has risen significantly. For instance, during the peak of the pandemic’s initial wave that it was reported that the World Health Organization announced an increase of five times the number of incidents against its staff.
In the role of as an IT service or help IT expert, your requirement for a basic IT security skills is double-edged. Not only is it necessary to provide advice and assistance to colleagues but also the requirement to be a vigilant follower of your own advice on cybersecurity. Particularly in light of remote working arrangements being in place for the majority of IT service as well as support specialists as well as their colleagues.
For your convenience you, Here are eight IT security tips targeted toward IT service or support experts such as you.
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1. Do what you teach regarding IT security
It is crucial to IT service as well as support specialists to understand that everyone is at risk in the area of IT security. Even those who have served for the longest time IT service administration professionals not invincible to the ferocious cyber-attacker.
There will always be the possibility of a “bad actor” who’s well trained, well-equipped and skilled enough to bypass the most basic IT security protections. There are a myriad of IT security risks at the game, from phishing attacks and account hijacking as well as DDoS attacks.
2. Real-time information on the security condition of IT assets that are network-connected.
Asset monitoring and tracking can aid in reducing the risk of a cyber attack by ensuring the IT equipment is running latest versions of operating systems and software. It’s a matter of keeping a watchful eye of the risk for software-based vulnerabilities, by continuously identifying and fixing these vulnerabilities. It is ideal to do this through automated patch management tools.
3. Prioritize passwords
If you’re a reader of your favorite IT media, you’ve probably read some of the numerous articles that call out the fact that the use of default, weak passwords and common ones remains a common practice in the world of business. However, having the controls based on system implemented to stop such incidents from occurring is only the beginning.
There is also a need for employees to be educated on the password security guidelines for corporate use and the dangers of not complying. For instance, when the passwords were written down on post-it notecards that are attached to a computer monitor. or using the same password for many different scenarios.
4. Employ multi-factor authentication
Multi-factor authentication that requires the use of multiple credentials for proof of identity the process of granting access only an effective method to avoid security breaches but also for determining the moment when password-based credentials are compromised.
5. Make VPN use a requirement on all open networks
We’ve all done it: connecting our laptops to the coffee shop’s Wi-Fi for free so we can work. or accessing the free Wi-Fi available as a blackspot for mobile networks. However, this isn’t a good idea and could pose an IT security danger.
Therefore, make sure that anyone that is sharing corporate information or logging onto the corporate network or resources have a VPN installed. This is being used continuously in the event of an open network being connected to. This is not only used for assets of the company, but also personal devices employed for work.
Fortunately, the availability in corporate settings of VPN software will be more likely following the widespread shift of employees to working from home during the outbreak, but it’s only effective in the event that it is used!
6. Endpoint security is a requirement for remote employees
Remote employees – whether they’re personnel in IT service and support staff or employees they support are at risk of fraudsters, phishing scams, and websites. Security at the endpoint safeguards will prevent them from falling victim to these as well as other IT security threats.
7. Make use of device identity and application identity capabilities
Client-side certificates are used to establish an identity for the device, while server-side certificates assist in creating an identity for the application. This isn’t a one-time event however, you’ll need methods in place to warn users of, or automatically refresh expired certificates. Additionally, you’ll need mechanisms to detect and educate users who keep clicking past warnings.
8. Do not assume that you and your company are completely secured
IT security concerns aren’t going or disappear, and they will never be static. There’s always a necessity to keep current with the most recent cyber-related scams and hacking strategies. In addition, there’s the protection available. That’s why your business invests in IT Security professionals. With the right communications channels, provide IT service as well as support staff like you with the appropriate skills and knowledge to protect everyone from the unintended consequences of IT security attacks.
